OUR POLICY
We offer a 20-day return window from the date your item is delivered. This gives you time to try the product on and test the fit indoors, while keeping returns in resellable condition.

 

ELIGIBILITY FOR RETURN
To qualify for a return, your item must be:

• Unworn outdoors, with no visible wear on the outsole, upper, or midsole

• Free of odor, stains, scuffs, or damage

• In its original packaging, with all original tags attached

• Accompanied by proof of purchase (order number or receipt)

Trying an item on indoors to check fit and comfort is fine. Items that show signs of outdoor wear, use, or washing will not qualify for a refund and will be returned to you at your expense.

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HOW TO START A RETURN

Contact us at info@etpicwear.com within 20 days of delivery to request a return. We'll review your request and, if eligible, send you a return authorization and shipping instructions. Items shipped back to us without a prior return request will not be accepted and will not be refunded.

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DAMAGES AND ISSUES 
Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or not what you ordered, contact us within 20 days of delivery with photos of the item and packaging. We'll evaluate and cover the cost of a replacement or refund — no restocking fee applies.

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EXCEPTIONS / NON-RETURNABLE ITEMS 
Certain types of items cannot be returned, like, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

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EXCHANGES 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.